STUDENTS

The following guidelines are to be followed when an application for recognition is received:
 Any learner is entitled to apply for recognition in a course or qualification in which they are currently enrolled.
 Learners may not apply for recognition for units of competency or qualification which are not included in BLP Training and Services’s scope of registration.
 Whilst learners may apply for recognition at any time, they are encouraged to apply before commencing a training program. This will reduce unnecessary training and guide the learner down a more efficient path to competence.
 Learners who are currently enrolled in a training program are eligible to apply for recognition in that program at no additional charge.
 Assessment via recognition is to apply the principles of assessment and the rules of evidence.
 Recognition may only be awarded for whole units of competency.

The following refund policy will apply:
 Prior to commencement. Learners, who give notice to cancel their enrolment 10 business days or more prior to the commencement of a program, will be entitled to a full refund of fees paid.
 Prior to commencement. Learners who give notice to cancel their enrolment 9 business days or less prior to the commencement of a program will be entitled to a 75% refund of fees paid. The amount retained (25%) by BLP Training and Services is required to cover the costs of staff and resources which will have already been committed based on the learner’s initial intention to undertake the training.
 After commencement. Learners who cancel their enrolment after a training program has commenced will not be entitled to a refund of fees of any fees paid in advance. An exception to this policy is where BLP Training and Services fails to fulfil its service agreement and fees are refunded under our guarantee to clients.

A complaint may be received by BLP Training and Services in any form and does not need to be formally documented by the complainant in order to be acted on. Complaints may be made by any person.

BLP Training and Services is committed to providing a fair and transparent appeals handling process. An appeal is an application by a learner for reconsideration of an unfavourable decision or finding during their time with BLP Training and Services. A learner may appeal any decision made by BLP Training and Services or a third-party providing services on BLP Training and Services’s behalf.

To access the request to appeal a decision form, click here